Desktop Support & Help Desk

Reliable, On-Demand IT Help for Your Team

Included in Essential Support and Business Pro

Essential Support includes up to 5 hours of remote desktop support per month. Additional hours are billed at $150/hour. Business Pro includes unlimited remote support during business hours.

Fortinode IT keeps Indianapolis teams productive with quick resolutions for everyday IT issues, delivered remotely whenever possible.

Schedule Support Review

Scope of Service

Fortinode IT provides Desktop Support Services so SMBs can rely on responsive, remote-first help desk coverage. From login issues to Microsoft 365 hiccups, your employees get timely assistance that keeps them working.

How It Works

Tickets are logged, tracked, and resolved with clear communication. When an issue requires escalation or on-site help, we coordinate next steps so nothing falls through the cracks.

Designed For

  • Indianapolis businesses with 5–50 users
  • Teams that prefer remote support-first delivery
  • Organizations standardizing on Microsoft 365

Need a tailored SLA or on-site coverage? We can scope optional add-ons that match your environment.

Service Inclusions

  • Help desk support (Tier 1–2): logging, tracking, and resolving common IT issues
  • Remote troubleshooting for Windows, macOS, printers, email, and business applications
  • Application assistance for Microsoft 365 apps including Outlook, Teams, Word, Excel, and SharePoint
  • User guidance with best practices, tips, and friendly coaching to reduce recurring issues
  • Knowledge base resources with FAQs and documentation you can share with employees

Available Add-Ons

  • On-site hardware repair or replacement ($150/hour, parts at cost plus markup)

Not Included

  • Tier 3 support for specialized line-of-business systems
  • Custom tooling beyond the standard remote toolkit

We can refer you to a trusted partner or scope it as a separate project.

Why It Matters

Desktop support that protects productivity and budgets

Employee Productivity

Resolve issues quickly so teams stay focused on work that matters.

Cost-Effective

Remote-first delivery eliminates costly on-site visits unless they are truly required.

Scalable Coverage

Flexible enough for teams from 5 to 50 users with consistent experience.

Experienced Support

Backed by Microsoft 365 and endpoint management expertise you can trust.

Ready to Support Your Team?

Let's map your help desk needs, support hours, and escalation paths so nothing slows your staff down.

Book a Consultation